Shipping | Return | Cancellation

Shipping

Orders are usually processed and shipped within 2-3 working days depending upon the availability of the product in stock.

As our motto is to satisfy our customers, we offer free shipping on every product.

Returns

We are sure you will feel completely satisfied with your purchases. In case you are not then we offer 7 days return for all unused and unworn items.

Incase of return we would request you to return the product via alternative courier services such as Indian post etc. The cost for the same should be incurred by your side.

Once we receive the parcel, The product will be examined whether it is in original condition or not. Once it is found that the product is in the original condition, The refund will be initiated.

In the unlikely event that you receive an empty parcel or a damaged product, we would request you to reach out us on +919768336661 or email us on support@the-au.in for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.

If you cancel the order before product is shipped, then

Incase of prepaid delivery the payment gateway charges will be deducted from your payment and the rest amount will be transferred to the original source of payment.

For more information, please contact us on +919768336661 or email us on support@the-au.in